A practical step-by-step guide for filing a windscreen claim with any major New Zealand insurer. We handle the paperwork for you.
Most comprehensive car insurance policies in New Zealand include windscreen replacement cover. Before you call, have your policy number and vehicle registration handy. Check your policy documents or insurer app to confirm windscreen cover is included and note your excess amount.
Take a clear photo of the damage and note where it is on the windscreen. If the damage is in the driver's line of sight, larger than a credit card, or a long crack, it will need full replacement rather than repair. We only do full replacements β if you have a small chip, call 0800 202 888 for chip repair.
Call your insurer's claims line or use their mobile app to start the claim. Here are the direct numbers for the major NZ insurers:
Tell them you have a cracked or smashed windscreen and want to arrange replacement. They will ask for your policy number, vehicle details, and where the damage is.
When your insurer asks for your preferred repairer, nominate East Auckland Windscreens. We are approved by all major NZ insurers and can invoice them directly. Provide your vehicle details, your address in East Auckland, and a contact number. If you are in Howick, Botany, Pakuranga, Bucklands Beach, Half Moon Bay or any East Auckland suburb, we come to you.
We contact your insurer to confirm the claim, source the correct glass for your exact vehicle, and book a mobile appointment at your home or work. We fit the glass to manufacturer specification, handle all the paperwork, and invoice your insurer directly. You only pay your excess if one applies β and many policies have no excess for windscreen claims.
Most claims are approved within minutes during business hours. For common vehicles, we can often source the glass and fit it the same day. For rare or specialist glass, we order it immediately and book you in as soon as it arrives β usually within 24β48 hours.
If you do not have windscreen cover, we can still help. We give you a firm, fair price up front before any work begins. Standard passenger vehicles typically range from $250 to $500, with larger or European vehicles costing more. We will never start work without your approval of the price.
Use our Help Form or call 09 576-5555 and we will guide you through the claim.
We work with all major NZ insurers and handle the paperwork for you.