Windscreen Insurance Claims in New Zealand

How to File a Windscreen Insurance Claim

Most comprehensive car insurance policies in New Zealand cover windscreen replacement. The process is usually simple: check your policy, start the claim, choose your repairer, and we handle the rest. Here is what you need to know for the major insurers.

Insurers We Work With

We are approved by and regularly invoice all of the following New Zealand insurers:

• AA Insurance — One of NZ's largest insurers. We handle AA claims daily and invoice them directly.
• State Insurance — Straightforward claims process. We can start the claim on your behalf or you can call directly.
• AMI Insurance — Popular for comprehensive cover. We are an approved repairer and bill AMI directly.
• Vero Insurance — Business and private vehicle cover. We handle Vero claims and all required documentation.
• FMG Insurance — Specialist rural and vehicle insurance. We work with FMG for farm vehicles, utes and fleet cover.
• Tower Insurance — Wide range of vehicle policies. We are approved to invoice Tower directly.

What If I Am Not Insured?

If you do not have windscreen cover, we can still help. We give you a firm, fair price up front before any work begins. No hidden costs, no surprises — just a straightforward quote for the correct glass fitted properly.

How Long Does a Claim Take?

Most claims are approved within minutes during business hours. For common vehicles, we can often source the glass and fit it the same day. For rare or specialist glass, we order it immediately and book you in as soon as it arrives — usually within 24–48 hours.

Do I Pay Anything Up Front?

Usually, no. If your claim is approved and we invoice your insurer directly, you only pay your excess when the job is done — and some policies have no excess for windscreen claims. We will confirm this with you before we start.